Privacy Policy

Dear Valued Customer:

Protecting your privacy is important to us. This notice should help you understand the Bradford Exchange and affiliated companies policies for collecting, using and safeguarding the personal information you provide us.

Information we collect and how it is used

We collect personal information that may include: your name, address, telephone number, e-mail address and credit card number. We may collect this information when you order a product, request a catalog, request to be included on a mailing list, send an E-mail or contact us for resolution of an inquiry about your account. The personal information you provide allows us to provide certain services. Services include delivering product to you, processing payments on your account, to follow up with you on a transaction and to offer new products we think may be of interest to you.

We do not knowingly collect personal information or market to persons under the age of majority.

Information Sharing

We share customer information with our affiliates and, occasionally, with carefully screened, non-affiliated companies, that offer products or services that we believe you may enjoy. Non-affiliated companies historically have included collectible companies, banks and charities. Our affiliated companies include:

The Ashton Drake Galleries specializing in fine collectible dolls and ornaments

Van Hygan and Smythe specializing in fine frames and display units for your collectibles offering the same types of products that we offer through the internet

If you do not consent to our sharing information about you with non-affiliated companies or with our affiliates as described in this policy, or if you prefer not to receive postal mail from us or other companies, or if you wish to obtain a copy of our privacy policy, you may contact us by phone to opt-out at 1-800-265-1027, at our web site at or at the address below. Unless we hear from you that you are opting-out, your consent will be implied.

Even if you opt out from information sharing generally, we must share information about your individual orders with the sister corporation that packs, ships and bills your purchases, and with outside companies on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your order.

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of The Bradford Exchange and affiliated companies, our users or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances and reducing credit risks. This protects you from price increases related to uncollected debt.

Access to and correction of information

If you believe any information is incorrect or incomplete, you may write or e-mail or call our client service department at:

The Bradford Exchange or affiliated companies
C/O The Client Service Department
2080 Piper Lane
London, Ontario
N5V 3N6

Concerns or Comments about our Privacy Practices

Please address your concerns to:

Attention of the Privacy Officer
The Bradford Group
2080 Piper Lane
London, Ontario
N5V 3N6
(519) 452-1990